I am a Product / Project Manager with more than thirteen years of solid track record in enterprise system planning, business process management, project management and implementation. Fluent in 3 languages (English, Armenian and Arabic). Educated with an MBA and a BS in computer science. I have technical background in software development for 6 years and my past years I have concentrated on business consulting / process management, project management and account management.
I have successfully implemented 20+ full ERP projects for different line of businesses such as pharmaceutical, import / export, automotive, service companies and financial institutions.
I am a result oriented professional who interacts well with people and sets goals and work hard to achieve them.
• Managing the entire product line life cycle from strategic planning to tactical activities
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to clients
• Prepare the project plan and ensure its delivery within scope, time and budget
• Follow up projects from pre sales activities (demos, GAP analysis) to contract signature and project implementation (Delivery, Training, Parameterization, Software Acceptance and Going Live)
• Implement and apply the ISO 9001:2000
• Prepare the business plan for the coming years
• Monitor the budget and projects profitability
• Assure customer satisfaction and continual improvement
Researched, gathered & processed all info to write necessary documents (BRS, SRS, FRS, HLD & LLD)
• Designed Enterprise Architecture/Business Process Management & system architecture of the solutions
• Planned & implemented client workshops & presentations to address their business problems
• Supervised software functionality & acted as the link between the clients, the development team & others
• Sales Activities: Prepared proposals for potential clients
Organized & led a team of eight software engineers to tackle the reverse engineering process, troubleshooting , support & development of new features for NeosITV v6
• Designed & developed NeosITV v7
• Prepared proposals for potential customers
• Installed & supported NeosITV systems in more than five world class hotels in GCC & North Africa
Analyzed & developed life insurance products, investment fund modules & accounting modules
• Promoted to Assistant Team Leader within 18 months
• Organized more than six training seminars for new analyst programmers