Dear hiring manager,
If your senior leadership team could benefit from a vision-driven, goal-focused professional with a proven history of innovation and achievement, I am confident that you will find what you are looking for within the enclosed CV. I am certain of my ability to excel in this capacity.
Throughout my career, I have established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. My expertise encompasses all aspects user experience optimization and development. Further, my ability to build consensus among executive teams and stakeholders to promote transparency and influence positive change has been repeatedly proven. I look forward to bringing these strengths and more to the team at Sqwirl Lab
Please consider the following highlights of my qualifications:
I look forward to meeting with you and learning more about your goals for this position and Sqwirl Lab. Until then, thank you for consideration.
Georges El Khabbaz
Direct the day-to-day operational activities of the business team in regards to creative, content, UX, CRO, and development. Collaborate cross-departmentally on continuous improvement strategies focused on the enhancement of the user experience across mobile, desktop, tablet, and application channels. Monitor and provide action plans to address the weekly Voice of Customer insight and Net Promoter Score research. Provide overall support of the managing directors to accomplish revenue and conversion targets. Analyze, monitor, and map onsite user experience for mobile and desktop segments. Administers solutions to optimize UX and the overall functionality of the organization.
Increased CSAT score by 8 points and NPS by 13 points across Sweden, Norway, and the UK within two months.
Revised the customer journey resulting in an increase in deposits by 14.9% and surge in account reactivations by 16% retaining 70% of the reactivated users.
Led the design and deployment of service delivery and user experience framework focused on optimization. Partnered with the digital marketing team in the development of online marketing strategies.