May 09, 2018


  • Rasha
  • Beirut, Lebanon
Full time Entry Level Executive General Business Human Resources Insurance

Work Experience

Administrative officer
Jan 2017 - Feb 2018 IDICO

Calling different companies to ensure that all of them received our magazines .
• Attending many exhibitions like Horeca exhibition and project Lebanon exhibition 2017.
• Listen to all complaints and records all feedbacks (positive and negative feedbacks.
• For Industrial Directory: IDCO and SINAA &IKTISAAD Magazine I am collecting data and
correcting them (like updating address and other information).
• Performing general administrative duties include handling incoming and outgoing calls and filling and
filing schedules of outdoor salespersons (distributers).
• Sending documents and files advertising offers via fax and email and call back to take acceptance or reject

Administrative officer
Jan 2013 - Jan 2015 Arab Open University

• Introducing AOU to new students and guiding them.
• Processing different traditional administrative forms and through Oracle system forms.
• Receiving documentations original copies from post-graduate students.
• Answering prospective students’ inquiries about the programs offered, admission procedure,
requirements, and fees involved.
• Building a strong network between AOU staffs and their students.
• Preparing graduation notifications and certificates by ensuring that all graduation requirements are
• Performing general administrative duties include handling incoming and outgoing calls and filling and
filing students’ records.
• Communicating with Ministry of Higher Education about students’ scholarships and other issues.
• Participating in organizing 3rd patch graduation ceremony in 10-11/12/2014.

Call Center Operator
Apr 2018 - 4 M Group: (

In 4 M Group I am contributing for building information and creating statistics based on opinions
polls in different subjects.
• I am working in election campaigns: Calling citizens and getting their feedback and complaints
about the electors and send those opinion polls to my manager.
• Promoting for election campaigns and convince them to support them by preferential of electoral
voice or by elective delegators or by interviews.


Bachelor Degree in Business Management Studies
May 2012 - May 2015 Arab Open University
Bachelor Degree
May 2008 - May 2012 Bayan College
Master MBA in Business Management
May 2016 - Jun 2019 Arab Open University


Adobe Photoshop,   Advertising,   Customer Service,   HR,   Mac OS,   Microsoft Office,   Microsoft Windows,   Microsoft Word,   Oracle,   Video  

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